Luxury Layers
At Luxury Layers, your satisfaction means everything to us. If for any reason you’re not completely happy with your purchase, we’re here to help.
Returns:
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We accept returns within 14 days of delivery.
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Items must be unused, in their original packaging, and in the same condition as received.
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Custom or personalized items are non-returnable unless they arrive damaged or defective.
Refunds:
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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If approved, a refund will be processed to your original payment method within 5-7 business days.
Damaged or Incorrect Orders:
If your item arrives damaged or you receive the wrong product, please contact us within 3 days of delivery with photos of the item and packaging. We’ll arrange a replacement or issue a full refund.
Return Shipping:
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Customers are responsible for return shipping costs unless the item was defective or incorrect.
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We recommend using a trackable shipping service as we cannot guarantee receipt of your returned item.
Contact Us:
For return requests, please contact us at [your email or Etsy contact link] with your order number and details.